Power Sellers Unite

osu2412 · Joined: 15 Jul 2007 Posts: 22

Bidville credit card processing issues ARE NOT resolved.

I have my paypal credit card on file with Bidville to pay seller account fees. I logged onto PayPal this morning and noticed that Bidville had charged my card for $5.26, the total amount due on my account.

I also received this email from BV:

Dear bri24fan:
>
> Our initial efforts to process your $5.26 balance due to Bidville for seller
> auction activities have proven unsuccessful. As a result, your account has
> been placed 'On Hold'. Bidders will not be able to bid on your items. Please
review
> your credit card information currently on file with your seller account
> profile at Bidville for any noted inaccuracies and process an update as
> required. If necessary, provide either another valid credit card
> that Bidville can use for processing to collect the
> balance due.
>
> To add/update new valid payment information, access 'Your Account' section
> at the 'TrackPal' tab located at the Home Page Navigation Bar. Click on
> the appropriate link to 'Add/Update' Credit Card
> information as required.
>
> It is required that you update your account information
> within twelve (12) days from the receipt date of this email. After this
> grace period, your account will be changed from 'On Hold' to 'Suspended' and
all
> auctions and store items will be removed from Bidville.
>
> Your continued selling activity and success on Bidville is very important
> to us. We are committed to help you in resolving this issue
> as effectively and quickly as possible. Please contact Bidville Customer
> Service with any questions concerning this matter or to make an arrangement
> to pay via an alternative method.
>
> Thank you,
>
> The Bidville Team
> http://www.bidville.com

Has anyone else had this happen?

Texas-treasure · Joined: 05 Sep 2006 Posts: 511

You're not the only one, it is the latest in the series of problems BV is having. I'm sure you'll hear from the others, or you can read the thread at the BVchat.
I just finished closing all of my auctions and wrote BV requesting that my account be closed...for the first time in 7 years. I simply no longer trust the BV software and don't want them involved in my finances in any way. That's really sad, but I can see where this may really be the final blow for BV.

jdscomics · Joined: 03 Jan 2006 Posts: 13

they did the same thing to me today I just posted here
http://www.powersellersunite.com/viewtopic.php?t=12648&start=30

I went through the updating process then it happened again few mins later they are trying to double dip my act this thime im not updating & adding another cc or debit card to be messed up too i'll take my chances bv isnt worth the agravation
the funny this was i had to update cc but the $ was already there and they said it wasnt that i needed to add update & create a sellers act
i updated the same cc and they still messed it up

Dori

moodymama · Joined: 17 Mar 2007 Posts: 10

As a result, your account has
> been placed 'On Hold'. Bidders will not be able to bid on your items.

This does not appear to be true. It is true that the seller cannot access his items. However, I went to a sellers listing that I knew had a frozen account and the system allowed me to place a bid.

What a mess!

angelsolutions

please see post #40 here? Sellers, please use caution & good sense.

http://www.powersellersunite.com/viewtopic.php?p=118728#118728

sylvia

2BOYSandTOYS · Joined: 14 Mar 2005 Posts: 10095 Location: Kansas

osu2412 - welcome to PSU....sorry to hear you arrive with 'bad news'. I'm hopeful that you can get quick resolution - and there are many here who appear to have more input/pull with BV that may be able to help you!

The accounting system (my guess) has some issues that were announced here a few days ago. The site had an update on the front page, but then - if memory serves me correctly - the message went off yesterday. This led some to assume that the issues were resolved.

I think you're in better shape than others; at least with PP you can dispute quickly - if you are using a credit card, the process can be more detailed and longer.

Glad you're here and sorry for the issues Bidville has caused you...

goodygirl · Joined: 22 Nov 2005 Posts: 14

I have been paying BV for years through Paypal - now they suddenly claim my charge card is expired and want a new one.

Whenever I log in to BV, I see a "security warning" on my computer. I hope they really do have an expired charge card number - I DO NOT WANT AN INSECURE SITE TO HAVE MY CHARGE CARD NUMBER and I see nothing ethical about customer service at BV.

rustywren · Joined: 15 Jun 2007 Posts: 8

goodygirl wrote: › docWrite("quote") I see nothing ethical about customer service at BV.

The real problem with BV's customer service is they only have two employees. This credit card problem could take a very long time to resolve. :roll:

CuFF

Meanwhile, their uBid site is running like a finely tuned machine...

knappschiles · Joined: 25 May 2005 Posts: 4035 Location: Wi

CuFF wrote (View Post): › docWrite("quote")
Meanwhile, their uBid site is running like a finely tuned machine...

I think that's the thing that hurts the most.

When Ubid bought BV last year, many of us hoped that they would apply some of the stuff that the Ubid site had. Instead it seems they simply bought the site and then forgot about it. They even took the BV link off the Ubid pages.

As a member of BV, I think this whole thing is insulting to us. What are we -- the crazy uncle you keep hidden away in the attic ?? That's about how we are being treated by the owners it seems.

Carol

osu2412 · Joined: 15 Jul 2007 Posts: 22

I emailed BVCS about this time yesterday morning. No response yet.

I did get another automated email from BV this morning with yet another reminder to update my CC info or I will be suspended within 12 days and all of my auctions will be removed.

At this point I would like to remove them all myself and be done with those jokers. But of course I can't do that since I am blocked from my own auctions. :x

CuFF · Posted: Mon Jul 16, 2007 10:31 am Post subject:

When Ubid bought BV last year, many of us hoped that they would apply some of the stuff that the Ubid site had. Instead it seems they simply bought the site and then forgot about it. They even took the BV link off the Ubid pages.

I was excited too... I thought, finally, a reputable company was in control of BVs future.

What are we -- the crazy uncle you keep hidden away in the attic ??

It's not really funny, but lmao!

CuFF

Until very recently the banner below, so proudly displayed on BVs home page, used to point to uBids home page...

Now, it points to this page...

http://www.ubid.com/sell_online/default.asp?TRACK=106

In conjunction with this ad that appears at auctionbytes, the intent seems pretty clear...

I guess they think they will overcome the fact that the uBid brand name is closely connected to the failure of BV. They're probably right. It's a dog eat dog world, and once again BV falls victim to the wolves.

Justjoansetc · Joined: 22 Nov 2005 Posts: 275

http://www.ubid.com/sell_online/default.asp?TRACK=106

This leads to U Bids home page as it always did...

????????????
Your point being????

I'm not having any troubles with my account at all, it's on a cc and nothing got changed or updated on the card,
so I missed all the problems all seem to be having...Weekends always seem to mess people up, stupid but it happens.

I asked Cs about it and got the answer that,it is with the Authorization company that is making all the mess for the site.

I am a featured store and pay every 3 months and all went well with the charge.

I think a credit card on file is better than paying with pay pal, all you do is dispute the charge.
Has always worked well for me if I find a strange charge on my card...

CuFF · Posted: Mon Jul 16, 2007 1:40 pm Post subject:

No Joan, before the banner led to this page...

http://www.ubid.com/

Now, it leads to this page...

http://www.ubid.com/sell_online/default.asp?TRACK=106

If you can't discern the difference and what it implies that's your problem ;)