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cancelled store months ago, but still charged 99.99 ???????
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rhonda39520



Joined: 17 May 2007
Posts: 70
Location: MISSISSIPPI

Posted: Sun Jun 21, 2009 3:31 pm    Post subject: cancelled store months ago, but still charged 99.99 ???????  

ok , i need assistance , i cancelled my store and all services with powersellers united months ago, and i just got notice from Paypal they charged me 99.99 again. my link to contack PSU for some reason is not working. I need a phone number or some other way to contact someone on this fraudulant charge.
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sciencefare



Joined: 16 Feb 2008
Posts: 4916
Location: Port Dickinson, NY USA

Posted: Sun Jun 21, 2009 3:51 pm    Post subject: Re: cancelled store months ago, but still charged 99.99 ????  

Hey rhonda39520!

To the best of my knowledge, the hosting and store that PSU provides is 100% legitimate and above board. I'm positive that there is some sort of misunderstanding.

As for contacting PSU with your concerns, there are several ways to do so. You could send a private message (PM), to psunite.

You could also email PSU at: hosting@powersellersunite.com

Additionally, you can follow this link for hosting support:
http://www.powersellersunite.com/support.php

It sounds as though you were originally on the $99.99 yearly plan that PSU provides, and that the yearly billing cycle came due again.

Again, I'm sure that there is a misunderstanding that will be quickly rectified if you contact PSU.

Good luck! :)
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DaLizardsLair



Joined: 16 Feb 2009
Posts: 3291

Posted: Sun Jun 21, 2009 5:40 pm    Post subject:  

OR

You could simply initiate a chargeback with your credit card issuer.
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Lady*Belle



Joined: 08 Mar 2008
Posts: 289

Posted: Sun Jun 21, 2009 5:44 pm    Post subject: Re: cancelled store months ago, but still charged 99.99 ????  

You also need to go into Paypal and remove them from your subscriptions.
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Dep-T-Dawg



Joined: 12 Feb 2005
Posts: 6135

Posted: Sun Jun 21, 2009 7:28 pm    Post subject:  

Hi Rhonda..I will do a report on this for
you and please contact PSU admin here as well.
I don't have a store at this time, but I believe
there is a mistake or something here. Anyway,
it must be taken up with PSU admin/staff.
Thanks,
Lana
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sciencefare



Joined: 16 Feb 2008
Posts: 4916
Location: Port Dickinson, NY USA

Posted: Sun Jun 21, 2009 7:56 pm    Post subject: Re: cancelled store months ago, but still charged 99.99 ????  

Lady*Belle wrote (View Post): › docWrite("quote")You also need to go into Paypal and remove them from your subscriptions.This is a very good point Lady*Belle.

Annual billing (subscriptions), occur routinely with many online services. I've run into this problem myself. I once had a subscription to a site that I eventually cancelled at the site. BUT, I neglected to end the subscription at PayPal, and was socked with the recurring yearly fee. To completely end the situation, I had to go into PayPal and delete the subscription.

This type of thing can cause a lot of angst and ill will. We're seeing a bit of that here with rhonda39520 and PSU. It's also been seen with folks at OLA.

It's important to cancel the annual service on both ends... where the service originated, and where the service is billed.

If not, a lot of misplaced and mistaken blame is placed on the service provider, as has been the case with PSU most recently, OLA in the past, and others.
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Dep-T-Dawg



Joined: 12 Feb 2005
Posts: 6135

Posted: Sun Jun 21, 2009 8:25 pm    Post subject:  

I did a report and our Admin will handle
it. So sorry this occurred, Rhonda.
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Lady*Belle



Joined: 08 Mar 2008
Posts: 289

Posted: Sun Jun 21, 2009 10:27 pm    Post subject: Re: cancelled store months ago, but still charged 99.99 ????  

FYI... On the new PayPal form, Subscriptions are now called PAY LIST
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psunite



Joined: 27 Jan 2005
Posts: 6198
Location: Columbus OH

Posted: Tue Jun 23, 2009 6:19 am    Post subject: Re: cancelled store months ago, but still charged 99.99 ????  

rhonda39520
We did cancel your hosting. You needed to cancel your paypal subscription on your end. We did not request any payment from you. Your paypal account sent it to us and we never even accepted it. I see that you were able to cancel the subscription and payment on your end.

Not sure why you are having trouble contacting us. You have emailed us several times when you had questions in the past.
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