elgato
Joined: 24 Feb 2005
Posts: 16923
Location: Texas
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| Posted: Fri Feb 12, 2010 1:05 pm Post subject: PayPal disputes and US mail redirection policy |
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Logging into PayPal this morning I was greeted with a splash screen offering advise on PayPal disputes. I’m not sure why this was presented to me as I’ve no open disputes either as a buyer nor as a seller, and the last thing I want is buyers getting the idea that they can open disputes at the drop of a hat instead of communicating with me first.
The link is to a document which is actually quite good, it kicks off with the statement “A dispute is simply an opportunity for the buyer and seller to communicate directly with each other. By opening a dispute, you’re asking the seller for help to resolve problems you’ve had with your transaction.”
US PayPal policy change
There’s a change to PayPal’s user agreement in the US, which doesn’t appear to have been added to the UK agreement yet. Transactions will no longer be eligible for seller protection if:
“Items that are not shipped to the recipient’s shipping address on the Transaction Details Page. If you originally ship the item to the shipping address on the Transaction Details Page but the item is later redirected to a different address, you will not be eligible for seller protection. We therefore recommend not using a shipping service that is controlled by the buyer.
That means if a buyer redirects a parcel, uses a services such as Royal Mail redelivery or redirection then the seller is no longer covered for buyer protection, even if they shipped to the address on the PayPal transaction page.
more.. link to news article |
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