elgato
Joined: 24 Feb 2005
Posts: 17237
Location: Texas
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| Posted: Fri Mar 26, 2010 9:06 pm Post subject: Amazon.com Explains Its Buyer Feedback Removal Policy |
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Amazon.com's Seller Support blog published a post on Thursday about its feedback removal policy. Amazon told sellers that buyers are allowed to remove feedback, but Amazon will only remove feedback for sellers in a few circumstances:
The feedback includes obscene language.
The feedback includes personally identifiable information.
The entire feedback comment is a product review.
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. (Feedback which qualifies for removal under this rule will not be removed, but a line will appear through the rating and the statement, "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience" will be added.)
more.. link to news article |
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