elgato
Joined: 24 Feb 2005
Posts: 17239
Location: Texas
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| Posted: Thu Jul 01, 2010 1:12 pm Post subject: Dell Faulty PC Case Could Become PR Nightmare |
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Dell faces the prospect of a massive public-relations battle thanks to unsealed court documents alleging that the manufacturer knowingly sold nearly 12 million defective OptiPlex desktops between 2003 and 2005. While the case awaits trial, the attendant media buzz presents headaches for a company that has been trying to reverse negative perceptions.
Dell faces a potentially massive public-relations battle in coming weeks, as recently unsealed court documents allege that the manufacturer knowingly sold nearly 12 million defective computers between 2003 and 2005. The OptiPlex PCs in question reportedly had a failure rate of 97 percent over a three-year period, due to faulty capacitors manufactured by Japanese supplier Nichicon.
Those defective computers are the focus of an ongoing lawsuit filed against Dell in 2007 by AID (Advanced Internet Technologies). Legal documents in the case, recently unsealed and profiled in a well-circulated June 29 article in The New York Times, described Dell employees' alleged attempts at a cover-up after the computers, which were sold to major enterprises such as Wal-Mart, began to break down.
"Dell documents indicate strenuous efforts to attribute OptiPlex failures to customer use and site conditions even when Dell knew that defective capacitors were to blame," reads a plaintiff's memo, filed May 28 in U.S. District Court for the Eastern District of North Carolina, Western Division. "Dell documents indicate that Dell concocted 'individualized' solutions to what Dell knew to be an 'industrywide' problem that affected all customers alike."
more.. link to news article |
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