elgato
Joined: 24 Feb 2005
Posts: 17240
Location: Texas
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| Posted: Mon Aug 09, 2010 10:40 am Post subject: The O Accepts Returned Sony Item, Charges $93.41 Lost Cable |
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If you ever wondered why Sony eBook readers cost so much, it's apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge.
Matt writes:
Dear Consumerist,
I am simply exasperated at Overstock.com's return policy.
I recently purchased a Sony Reader "Touch Edition" digital ebook reader from overstock.com.
I received the order in a timely manner, however, due to the excessive glare on the Sony screen I was unable to keep the item, as it constantly gave me headaches. I requested an RMA on the item and shipped it back to overstock.com less than 48 hrs later.
In repackaging the unit, I inadvertently forgot to include the USB cable (a standard mini USB cable the likes of which many cell-phones and other small electronics devices use, it was not a "special" cable, by any means).
This morning, I was completely dumbfounded when I saw the following email sitting in my inbox:
Hello Matthew,
We received your return for the Sony PRS-600BC Black Touch Edition Digital Reader (Refurbished). A credit in the amount of $44.88 was issued on 08/04/2010. This credit will post to your account according to the time frame established by your financial institution.
A breakdown of your refund is shown below:
more.. link to news article |
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elpereles
Joined: 15 Dec 2006
Posts: 1478
Location: Puerto Rico
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| Posted: Mon Aug 09, 2010 4:56 pm Post subject: Re: The O Accepts Returned Sony Item, Charges $93.41 Lost Ca |
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The charge of $93.41 is too much. Waooo!
I read the comments in the news. It is true you can find USB cables for less than $5, but if you buy an item with the accessories. You return it and the accessories. As far I remember there been long time since I don't see in a electronic device or any item something like "free XY accessories included".
In my case for electronic devices I first check if somebody I know have the item to see how it works or read some reviews before jumping to buy it.
Next time go to Walmart. Read the last comment of the treadmill guy. :lol:
http://forums.ilounge.com/ipod-touch/219488-walmart-return-policy.html |
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