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Problem feeding to Google Product
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elpereles



Joined: 15 Dec 2006
Posts: 2056
Location: Puerto Rico

Posted: Sat Oct 30, 2010 7:59 pm    Post subject: Problem feeding to Google Product  

From eCrater Admi:

We are currently experiencing a problem with some merchant accounts/feeds. This affects all users who do not accept both Paypal and Google Checkout. The issie has been fixed and we are currently restoring these accounts. It is a slow process so the ETA is 3-5 days.


That is bad. I was with energy animated to add more items to my store. :(
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Gonzo



Joined: 12 May 2007
Posts: 92

Posted: Mon Nov 01, 2010 3:54 am    Post subject:  

My feeds are completely screwed up and it's weeks now. Whatever is happening over at Ecrater it's killing alot of stores.
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mojavelyn



Joined: 25 Feb 2005
Posts: 5979
Location: Mojave Desert CA 120 miles from civilization

Posted: Mon Nov 01, 2010 5:58 am    Post subject:  

Actually, if ecrater is feeding the whole site to google products, and some sellers have decided they don't have to follow the rules to be accepted at google, it can cause the whole site's feed to be disallowed, if the site doesn't take care of it. Now, if the site is trying to get this fixed, Good for them!! And it might be that they are having to rearrange some stuff.

And a site as big as ecrater... when you get a notice of item ### line ###, And you have to track that down... Guess what... its going to take a while when dealing with raw data.
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elpereles



Joined: 15 Dec 2006
Posts: 2056
Location: Puerto Rico

Posted: Mon Nov 01, 2010 7:33 am    Post subject: Re: Problem feeding to Google Product  

Gonzo it is very rare the problems in the feed. But I noted weeks ago that some of my items in eCrater are under eBay items. Even are under some of my items in Bonanza, Blujay or Atomic. I remember to be always in the 1rst page. Now if I want to find the item I must be very precise in the tittle or choose the store.

mojavelyn, eCrater have a Status feed in the seller control. It shows the quantity of failed items to the Google Feed. One question. Does the feed get back to the sender if one item fail?
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hotnana



Joined: 02 Feb 2008
Posts: 863

Posted: Mon Nov 01, 2010 10:36 am    Post subject: Re: Problem feeding to Google Product  

Howdy elpereles haven't dropped in for a while! :angel:
I believe eCrater submits stores individually so your items have no affect on my items (so to speak). One disapproved item will not get your entire feed disapproved. I do think EC has been making some changes and of course Google has been having some major problems as well. With my website- my items have been hopping in an out of Google for at least a week now. Finally I'm back to showing up well- but it has been a mess for sure.

BTW did you know EC is opening a UK site? Might wanna check that out too.
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mojavelyn



Joined: 25 Feb 2005
Posts: 5979
Location: Mojave Desert CA 120 miles from civilization

Posted: Mon Nov 01, 2010 4:05 pm    Post subject:  

I don't know because I'm not a member at ecrater.

Does you feed quality show what the reason for disallowed items? (edited because I misread your answer.)

Hotnana, if the disallowed items of indiviual sellers aren't fixed to google compliance, then yes, it can very well lead to the whole site not being accepted. At least that what it says in the merchant center.

I can only answer for my feeds, I have each seller set individually, I do not have the info sent to the seller, but I do get reports for each seller's feed that failed, how many failed and for what reason. And a sampling of item and line numbers. Of that, I copy and paste that sellers items into a spreadsheet so I can find the item, and I tell the seller.

I do know that if I have a seller whose items are repeatedly disallowed, I have to work to get those items into compliance, either with or without the seller's help and if the seller doesn't help, then I have to cut their items from the feeds or google will disallow my whole site.

And sometimes Google screws up and were disallowing words that had previously been allowed, and shouldn't have been disallowed in the first place. They had disallowed items by a certain romance author who had happened to have the first name of a certain cosmetics maven and only Amazon's items of this particular cosmetic maven's were showing up on Shopping. Anything else that contained this name was disallowed, and they were disallowing my seller's cosmetic maven's items also, along with romance books by an author with a name similar. I managed to get a human intervention on that one.
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hotnana



Joined: 02 Feb 2008
Posts: 863

Posted: Mon Nov 01, 2010 5:33 pm    Post subject: Re: Problem feeding to Google Product  

Hey Mo :lol:
How EC is set up, you get a notice of an approved or disapproved feed. It also shows if you have items that have been rejected, I"m sure you know what that looks like. I submit my website items (thru highwire) directly to Google. Now and again I will get an item that is rejected, but not very often. At that- my other items are all still getting good visibility in GS and Google. I have friends with MANY disapproved items and their other items still show. EC does submit feeds individually- which I believe is a good thing.

I did notice a statement from admin today saying they should have all the feeds up and going again- I sure hope so!
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mojavelyn



Joined: 25 Feb 2005
Posts: 5979
Location: Mojave Desert CA 120 miles from civilization

Posted: Mon Nov 01, 2010 8:45 pm    Post subject:  

Do you have your own domain name at Highwire? that is not associated in anyway with highwire? Like hotnanna/highwire.com. It has to be hotanna.com... because according to google's own rules if its under the sites name at all, the site has to submit the feeds, not the individual.
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elpereles



Joined: 15 Dec 2006
Posts: 2056
Location: Puerto Rico

Posted: Mon Nov 01, 2010 8:46 pm    Post subject: Re: Problem feeding to Google Product  

hotnana, thanks for the answer. About eCrater UK is the 1rst time I read something about it. The only thing I saw about UK in eCrater is the GBP Currency option, but it not a calculate number must be inserted manually.

mojavelyn, thanks for the info. In eCrater you only see the number of rejects no details.

I was looking my items are back in Froogle, but the store and the items are now more difficult to appear in the 1rst pages. I only see my items in Bonz, Blujay, and Atomic. :confused: :roll:

WTF! No way. I loose my "green stars". :shock:

Anyway eCrater is a 100% free site. If they can fix it or no fix it. I don't care. I post some items in eBay.
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Gonzo



Joined: 12 May 2007
Posts: 92

Posted: Tue Nov 02, 2010 12:58 am    Post subject:  

It seems most of my listings are back where they belong, at least on one of my ecrater sites. The other one which is my "money maker" is still missing from google. Not good.
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mojavelyn



Joined: 25 Feb 2005
Posts: 5979
Location: Mojave Desert CA 120 miles from civilization

Posted: Tue Nov 02, 2010 2:14 am    Post subject:  

If you don't know why certain items were disallowed, then how can you fix them to make them allowed?
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elpereles



Joined: 15 Dec 2006
Posts: 2056
Location: Puerto Rico

Posted: Tue Nov 02, 2010 2:27 am    Post subject:  

I don't know.
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hotnana



Joined: 02 Feb 2008
Posts: 863

Posted: Tue Nov 02, 2010 6:15 am    Post subject: Re: Problem feeding to Google Product  

Mo I use my own domain name for submitting items to GB- the feed is auto generated by HW and I submit it. I have disapproved products now and again like I mentioned- but never know who the culprit is that's causing the trouble! I think you are exceptional in going above and beyond what any site owner would do for their shops.

elpereles Are you listing exact items on all these sites? That could be a problem..not sure. Google will not allow exact items from the same seller to all have top ranking.
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elpereles



Joined: 15 Dec 2006
Posts: 2056
Location: Puerto Rico

Posted: Tue Nov 02, 2010 7:00 am    Post subject: Re: Problem feeding to Google Product  

The items are in different places and no all the eCrater items are posted in other sites. To check I compare my repeated items against non repeated. Some weeks ago I can't even find so easy the repeated items in Bonz, Atomic or Blujay. Now after the situation in eCrater the other sites items appears in some cases the 1rst or 2nd pages.
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mojavelyn



Joined: 25 Feb 2005
Posts: 5979
Location: Mojave Desert CA 120 miles from civilization

Posted: Tue Nov 02, 2010 8:15 am    Post subject:  

Even if I didn't notify the seller why their items are being disallowed, if I don't get the problem fixed, somehow, google will disallow the whole site. At first they will disallow those few items, then it will be that seller, then the whole site, at least thats the way I interpret their merchant center. So... now I'm faced with do I p.o. a seller or do I let my site and all the seller's suffer, because someone doesn't want to comply with google's rules? And when trying to explain to a seller why I altered their items or what they need to do to comply with google's or any other shopping aggs rules, I get asked "Who runs this site... you or google?"

I'm not familiar with how or when ecrater submits, but a couple bad sellers can get the whole site feed disallowed. I'm just trying to show what a site owner can be going thru that sellers may not be aware of. Google also has a tendency of going down. I just love those internal errors.

I'm sure the admin at ecrater gets a report that says item number, line number and the reason for the disallow... which rule it broke. And my utmost favorite for a prohibited word. Because you (site owner or such) are supposed to edit and test each word that might possibly be the culprit. If I found that the item didn't contain something an 8 year old shouldn't see.

But when site owners tell you why this is happening... and possible reasons and probable fixes, we're trying to help with exposure for you and your items.
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