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Overstock.com #4 in Customer Service
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elgato



Joined: 24 Feb 2005
Posts: 17240
Location: Texas
Posted: Wed Jan 12, 2011 12:23 pm    Post subject: Overstock.com #4 in Customer Service  
SALT LAKE CITY, Jan. 11, 2011 /PRNewswire/ -- Overstock.com, Inc. (Nasdaq:OSTK - News) today announced that the company has earned the #4 spot in customer service rankings among all U.S. retailers, according to rankings published in the 2011 NRF Foundation/American Express Customer Service Survey. Source: NRF Foundation.

"We're very happy that Overstock.com has been recognized for it's fantastic customer service," said Katherine Mance, Executive Director, NRF Foundation. "Today's consumers have high expectations when it comes to interacting with retailers, whether it's the helpfulness of staff or a generous return policy. It's great that Overstock.com's efforts are being rewarded in this way."

more.. link to news article
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GreyJaguar



Joined: 12 Jul 2008
Posts: 316
Posted: Wed Jan 12, 2011 5:14 pm    Post subject:  
I've purchased several times from Overstock. It's always been a smooth and fast transaction. They even called me last year and set up a corporate account for me over the phone. Very congenial and helpful.

I've never tried selling through them--from what I've read here, they seem to have problems in that area. I remember reading that they've invited businesses to sell through their site but there are restrictions. Didn't they require a third party seller have a brick and mortar location?
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