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Amazon is tops in customer service, an NRF survey finds
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elgato



Joined: 24 Feb 2005
Posts: 12202
Location: Texas

Posted: Thu Jan 19, 2012 3:10 pm    Post subject: Amazon is tops in customer service, an NRF survey finds  

Unique mobile apps and free shipping set apart leaders in retail customer service.

It’s not just low prices that win over customers for Amazon.com Inc.; it’s also customer service, according to survey results released this week at the annual convention of the National Retail Federation, a retail industry trade group.

Amazon, No. 1 in the Internet Retailer Top 500 Guide, ranked No. 1 in the survey of 9,374 shoppers who were asked to name the web-only retailers, chains and catalogers that offer the best customer service. Web-only retailers took four of the top 10 spots.

The “Customers’ Choice” survey was conducted in September by market research firm BIGresearch on behalf of the National Retail Federation and financial services provider American Express Co.

http://www.internetretailer.com/2012/01/18/amazon-tops-customer-service-nrf-survey-finds
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