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elgato
Joined: 24 Feb 2005
Posts: 16923
Location: Texas
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| Posted: Fri Jun 09, 2006 7:06 pm Post subject: Paypal Has Enormous CS Problems |
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Recently our stockxpert.com started to offer PayPal. Things started off great. But soon PayPal's filters decided that there was something amiss with our use of PayPal.
I will not bore readers with the details other than to say that we have had over 20 phone calls with PayPal customer service representatives in order to rectify the situation. The reps are always attentive and friendly. But the situation never gets resolved.
PayPal's problem is simple. One never gets the same customer service representative twice. Therefore, you have to explain the situation from scratch every time you talk to a rep. Each rep has a computerized file, but for some reason no rep has been able to solve a very simple problem even though we are assured after each call that service will be restored in less than one day.
Based on our experience I can only reach one conclusion: PayPal has huge customer service problems.
more.. link to news article |
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nopaypal
Joined: 23 Feb 2006
Posts: 2008
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| Posted: Sat Jun 10, 2006 12:21 pm Post subject: |
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<chuckle> this sure aint news to most of us!
:psulove: |
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elgato
Joined: 24 Feb 2005
Posts: 16923
Location: Texas
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| Posted: Sat Jun 10, 2006 9:19 pm Post subject: Re: Paypal Has Enormous CS Problems |
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LOL @ NPP!
De French were always a bit slow :D |
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