damaradeaella
Joined: 23 Jul 2006
Posts: 501
|
| Posted: Wed Sep 20, 2006 6:05 pm Post subject: eBay CEO Comments on Tiffany Lawsuit |
|
|
http://www.traderstrade.com/cgi-bin/ttblog.pl?ttblog=208061
Ebay CEO Comments on Tiffany Lawsuit
Ebay CEO Meg Whitman says the company's business is changing according
to a recent Macworld article. Whitman said over 1/3 of eBay sales are
now bought at fixed prices (eBay's But it Now feature) and not at
auction. She also commented on the recent lawsuit from Tiffany's over
fake Tiffany jewelry being auctioned on eBay.
Commenting on the recent decision by jeweller Tiffany & Co. to sue eBay
for failing to take adequate steps to prevent fake Tiffany items from
being offered on its site, Whitman said eBay had been "disappointed" by
the move as the company worked with intellectual property holders to
combat the sale of fake goods. "Counterfeit items are not allowed [on
our sites]," she said, adding that eBay has focused on the problem of
fake items. "We have a number of technical tools to help intellectual
property owners identify goods and remove them," she said.
Having customers maintain trust in the eBay service is crucial, she
said. The number of transactions resulting in disputes is "less than
one hundredth of 1 per cent" and is falling, she said. But the company
wants to further reduce that figure. "We will invest in activities to
fight the bad guys," she said. Whitman pointed out that the company
helps mediate disputes, with customer support representatives getting
involved in cases.
eBay may have difficulties removing fake items without increasing costs
because of the extra man hours it would take to scrutinize listings.
The article also said eBay is not planning any new major acquisitions
in 2006 and they believe they will face increasing competition from
Google for both eBay and PayPal.
Posted on February 8, 2006 |
|
