Power Sellers Unite

diesel · Joined: 13 Aug 2006 Posts: 145

We currently have some funds frozen worth close to a thousand dollars due to someone who filed a SNAD dispute 3 days after receiving the item via FEDEX and signed-for by the person.

It is currently on paypal dispute and since we never received the funds due to it being frozen, we also filed an Unpaid Item Dispute on ebay as advised by the Powerseller Team service.

The funny thing is that it does seem that any dishonest person can just claim this SNAD (since the package had confirmation via FEDEX) and hope to screw honest sellers.

I mean, the item is with the buyer, the payment is frozen by paypal and the honest seller has nothing.

What are the steps and processes that should be followed?

This is the reason why we like www.moneybookers.com more. It is safer and simpler to use.

banknote · Joined: 11 Oct 2006 Posts: 35

www.moneybookers.com is the best and much better than pp. it will supersedes pp very soon.

diesel · Joined: 13 Aug 2006 Posts: 145

banknote wrote (View Post): › docWrite("quote")
www.moneybookers.com is the best and much better than pp. it will supersedes pp very soon.

And I am sure Ebay will then try to block-off moneybookers and remove them from Ebay.

I do not know why Ebay banned the other payment options when Paypal is the least safe payment processor. It has the most fraud-related cases.

EleganzaJewels · Joined: 20 Jul 2006 Posts: 519

I am SO sorry to hear about your problem, diesel, that's awful, I can't imagine!

I hate to tell you, though, any buyer using any form of credit card can file a SNAD, and yes, the CC company will snag the funds out of your bank account just as quickly as they will with Paypal - but their chargeback fees are normally $25 or more rather than Paypal's $10.

You should hopefully be able to get that money back once the buyer returns the goods? I read a horror story over on the boards about some poor woman who went through the same thing, though, and she opened the returned SNAD at her home. To find an empty box :-( So when they do return the SNAD, whatever it is, make them send it USPS and open it in FRONT of the clerk!

I am looking into moneybookers as an option for my international customers, do they like it alot overseas (I'm in the US)? Right now, I cannot accept any payment on my website from overseas buyers except an international postal money order (I have PP Pro, love it for domestic payments). Those M.O. are very pricey!!

Would love to hear input from international BUYERS, what is your preferred method of paying for US goods?

diesel · Joined: 13 Aug 2006 Posts: 145

There is definitely an anti-seller flaw in the TOS of Paypal. It is so easy for a dishonest buyer to scam the seller.

Paypal is very risky for sellers and that is why we stopped using them.

We now only use www.moneybookers.com and eventually, they will surpass paypal because they are safe and fair for all.

EleganzaJewels · Joined: 20 Jul 2006 Posts: 519

Here's a story for you:

Lady bought a wedding ring set from my website, I shipped it out within 24-48 hours, just as advertised on the website, and sent the same darned ring set pictured. Take my own pix, so it was exactly what she ordered.

Shipped USPS 1st class with DC, u-pic insurance, and it arrived at her Cali home from my upstate NY shop within 7 business days. Dunno why it took so long, but hey, it's the USPS, yaknow?

She emailed me on the fifth day after she bought the set, said it's not here yet, I want to cancel the order. I told her, set already shipped, here's the DC # showing I went to the USPS window and shipped it. Told her if she didn't want it, mark it return to sender, all money except shipping charges would be refunded.

She accepted the delivery, and I didn't hear another word from her for another 3-4 weeks. Website clearly stated that non-defective returns accepted with an issued RMA #, package must be postmarked within 14 days after receipt, shipping charges would not be refunded.

She turned around and filed a chargeback on me saying she had canceled the order, but I still shipped. Provided all proofs to MasterCard (which is how she paid), even talked to them on the phone. No dice, she got her money back, and I never did get the ring set back. I argued with the rep and said first of all, she should never have accepted delivery if she CANCELLED the order, 2ndly, she failed to meet the terms for return on my website. Didn't matter, the rep said, she should be able to return the rings if she wanted.

That was a non-Paypal Mastercard chargeback filed on a merchant account payment. Moral of the story is it's not just Paypal that has goofy rules and does goofy things, believe me.

The only reason you don't hear these kinds of stories as often is 1) most people aren't aware of hassles you can have with merchant accounts that are just as PIA as any PP problems, and 2) there aren't entire websites devoted to announcing that info.

Have used PP Pro exclusively for the past almost 1 year, follow ALL the rules, and have had no problems so far (knock on wood) Usually, most PP problems I read about are due to the seller not following the PP rules.

Doesn't sound like the case with your issue, diesel, and PP should make the buyer send the product back in like condition, and they have to prove they sent it back by providing online tracking themselves - DC, FedEx, something. At that point, at least you'll have your widget back :-(

Will check out moneybookers for my international customers, though...that's one thing PP Pro will not allow is international credit card payments!

EleganzaJewels · Joined: 20 Jul 2006 Posts: 519

Oh, and when I asked this lady why she accepted the order when she cancelled it? She said she, " just wanted to see what it looked like." I said fine, then why didn't you return the set within the time frame of 2 weeks after delivery to get your money back? She said she gave it to her brother who does alot of Ebaying, and he left it lying in his trunk for 3 weeks, forgot to ship it. Sure wish I knew what his Ebay name is LMAO.

Got all kinds of emails from the brother and her husband, some begging, some threatening, what a crazy mess it was. Basically, I think they filed so they could get the shipping charges back - and they did :-(

diesel · Joined: 13 Aug 2006 Posts: 145

Paypal can screw the seller any time.

I've done research on the Paypal Horror Stories and any dishonest or dubious buyer can do a "charge-back" which then leaves the honest seller empty-handed.

And this charge-back can be done even a month after the buyer has been using the item bought.

Paypal's Seller Protection policy is useless if you study it carefully. There is no Seller Protection.

I am surprised that there are a lot of sellers still using Paypal when there are other much much better payment processors out there like www.moneybookers.com which have fair and clear-cut guidelines.

Paypal/Ebay should realize that if they screw the sellers, there will be no sellers to sell anything and the buyers will have to look somewhere eventually.

I think that Ebay is slowly digging their own grave.

If people want to really do a boycott of Ebay, they have to boycott Paypal as well.

Purse Stuff · Joined: 21 Jul 2006 Posts: 41

QUOTE: I think that Ebay is slowly digging their own grave.

If people want to really do a boycott of Ebay, they have to boycott Paypal as well.
======================

I couldn't agree more!

I have seen sellers leave ebay and yet continue to use paypal. It leaves me scratching my head. Using paypal and avoiding ebay makes no sense to me either.

EleganzaJewels · Joined: 20 Jul 2006 Posts: 519

I say again, chargebacks, warranted and unwarranted, are NOT exclusively a Paypal issue, they are an e-commerce issue. Read my experience, posted above again.

If that had been a paypal payment, paypal would have made the buyer send the prod back before they refunded. MasterCard did NOT follow up on that and refunded her with no proof that she sent back the ring set.

Ya'll can boycott Paypal if you want, but you'll learn the truth if you go ahead and sign up with a traditional merchant account - the hard way.

Do you really think buyers are going to miss the fact that they cannot get their money back "guaranteed". C'mon now. No way, as a buyer, would I ever buy using that kind of a payment method. No one in their right mind would.

Which also is no doubt Ebay won't let that kind of payment method be used on listings. No protections at all for the buyer.

diesel · Joined: 13 Aug 2006 Posts: 145

Is it buyers only in the US, UK, Canada & Australia that can file for SNAD? Or is it any buyer from anywhere (location) and from any website (e-commerce, shops, other auctions sites)?

Thanks!

PlanB · Joined: 28 Aug 2006 Posts: 173

Web Site WWW.PAYPALSUCKS .COM Should Be Required Reading For Anybody Contemplating Biz In E-Commerce. And Yes, It's All C.C. Cos. Can And Will Do It. Still Sounds Fishy To Me As She Did'nt Contact You And Give You A Chance To Make It Right. If You Get Product Back It Will Only Prove To Be A Hassle- Hope You Do.

UrbanRedTag · Joined: 16 Sep 2006 Posts: 200

PlanB, that's a great site, as is this one:
http://aboutpaypal.org/

banknote · Joined: 11 Oct 2006 Posts: 35

PP allows each user to open multiple accounts. However, once a user has opened multiple accounts, PP will immediately blocked and held all balances of all accounts of that user (with reason of High Risk). They use cheating ways in holding up money not belong to them.

www.moneybookers.com will never do this. It only allows 1 account for 1 user only. It is the BEST site for email payment.

diesel · Joined: 13 Aug 2006 Posts: 145

Here is another interesting thread regarding Paypal charge-backs. It is becoming widespread fraud already and it could eventually do damage to paypal itself.

http://forums.ebay.com/db2/thread.jspa?threadID=1000375140&tstart=0&mod=1162689289707

moneybookers is surely the best way to go. I would want to try bidpay but i think it is only US-based.