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Merchant account with no chargebacks?
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diesel



Joined: 13 Aug 2006
Posts: 145

Posted: Tue Oct 24, 2006 8:45 am    Post subject: Merchant account with no chargebacks?  

Hello.

Is there a merchant account that has no charge-backs and has a "get paid and stay paid" policy?
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banknote



Joined: 11 Oct 2006
Posts: 35

Posted: Tue Oct 24, 2006 8:58 am    Post subject:  

www.moneybookers.com is the Best and much better than pp.
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coastalgifts



Joined: 14 Aug 2006
Posts: 57

Posted: Tue Oct 24, 2006 11:34 am    Post subject: Re: Merchant account with no chargebacks?  

Not as far as I know. If they allow you and your customers to use a credit card to pay for services then they also have to allow chargebacks.

8) Staying Cool In Florida
Terry
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mac



Joined: 20 Sep 2006
Posts: 9

Posted: Wed Nov 08, 2006 9:17 am    Post subject:  

Probably you need a payment processor those who are well capable to manage high risk business, check it out whether your business fall in those categories; merchantaccountblog.com/archives/37
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FormPay



Joined: 12 Mar 2007
Posts: 18

Posted: Mon Mar 12, 2007 7:51 pm    Post subject: Re: Merchant account with no chargebacks?  

The merchant account provider has nothing to do with the chargebacks. This is all dealt with the customers credit card company. For example:
your customer pays you for a item/service and pays with his master card issued by Bank of America. When the customer disputes the charge, Bank of America is the one forcing the chargeback, not your credit card processor. However unlike paypal, YOU appeal the chargeback. Meaning if you submit all the information you will receive your money back. If you have a no refund policy clearly posted on your site and you did deliver the item or service as advertised you will get your money back.
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Binarywebs



Joined: 12 Sep 2006
Posts: 1396

Posted: Mon Mar 12, 2007 9:47 pm    Post subject:  

FormPay wrote (View Post): › docWrite("quote")Meaning if you submit all the information you will receive your money back. If you have a no refund policy clearly posted on your site and you did deliver the item or service as advertised you will get your money back.

That works in SOME situations and is not a guarantee.
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2BOYSandTOYS



Joined: 14 Mar 2005
Posts: 7678
Location: Kansas

Posted: Mon Mar 12, 2007 10:10 pm    Post subject: Re: Merchant account with no chargebacks?  

As a buyer, I did a chargeback against a company that suggested no returns. Now...my case my be 'unique' in that they suggested the item was in stock, and after they processed payment - came back to me and said .... nope - it's back-ordered. I knew that was not true, simply because it was 'out of production' - thus could not be backordered.

I was prepared to share all 'the above' with PP and whomever needed it, and did not have to - I just requested a refund and got it! :?
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FormPay



Joined: 12 Mar 2007
Posts: 18

Posted: Mon Mar 12, 2007 11:13 pm    Post subject:  

2BOYSandTOYS wrote (View Post): › docWrite("quote")
As a buyer, I did a chargeback against a company that suggested no returns. Now...my case my be 'unique' in that they suggested the item was in stock, and after they processed payment - came back to me and said .... nope - it's back-ordered. I knew that was not true, simply because it was 'out of production' - thus could not be backordered.

I was prepared to share all 'the above' with PP and whomever needed it, and did not have to - I just requested a refund and got it! :?


What you did was not a charge back. More than likely after you requested a refund, the merchant willingly agreed to PP to refund you. However, if they did not agree, this is when you would need to do a charge back which would be done though your CC's bank, not paypal.

Also to binary webs- you are right it is not a guarantee however 95% it is. Although if you are selling services and not physical products such as web hosting, subscriptions, ect that are hard to prove you delivered on, It is sometimes hard to get it reversed. however if you were to ship for example a computer. and provided sufficient tracking, order and invoice information. 99 times out of 100 you will receive your money. The only time you submit all of this information and don't get you money is usually when the item was shipped to a different address than the billing on the credit card, or when a child uses their parents credit card to purchase something. Most of the time though you will receive the item back or the money. This is for general merchants. All fields are different which is why some merchants are considered higher risk than others. Also these statistics are based on hundreds of thousands of charge back figures. some merchants may receive all there money back and some may never get one overturned.
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Binarywebs



Joined: 12 Sep 2006
Posts: 1396

Posted: Tue Mar 13, 2007 12:17 am    Post subject:  

Watch out for merchant account reps also. Promise you x and deliver you z...

A small plethora of other fees associated that they dont tell you about..

Application Fees
Mid Qualified Rate
Qualified Rate
Almost Qualified Rate
Terminal Fees
Equipment Rentals/Purchases
Gateway Fees
Customer Service Fees
Gateway Fees
Wats Fees
Batch Fees
Settlement Statement Fees
Chargeback Fees
Request for Receipt Fees

And thats just a few off the top of my head.
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angelsolutions



Joined: 09 Mar 2005
Posts: 3293
Location: Corpus Christi, TX

Posted: Tue Mar 13, 2007 1:58 am    Post subject: Re: Merchant account with no chargebacks?  

And this guy is obviously a rep.

Google Checkout for me, thanks. (even if it's *not* a "real" processor, ROFL)

BTW....there's a typo on your homepage.

sylvia
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2BOYSandTOYS



Joined: 14 Mar 2005
Posts: 7678
Location: Kansas

Posted: Tue Mar 13, 2007 3:44 am    Post subject: Re: Merchant account with no chargebacks?  

FormPay - honestly don't care what it's called...bottom line - Paypal's policies took priority over the website's policies. I didn't have to get the CC Card involved, and I do believe, for the record - Paypal uses the term chargeback - thus the origin in my statement.

Been long enuf ago - won't dig up the paperwork. My point - it worked out for me with absolutely no effort. Just sent off whatever PP required and had my money in 'short order'.
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kenix



Joined: 17 Mar 2007
Posts: 25

Posted: Sun Mar 18, 2007 9:40 am    Post subject:  

FormPay wrote (View Post): › docWrite("quote")
The merchant account provider has nothing to do with the chargebacks. This is all dealt with the customers credit card company. For example:
your customer pays you for a item/service and pays with his master card issued by Bank of America. When the customer disputes the charge, Bank of America is the one forcing the chargeback, not your credit card processor. However unlike paypal, YOU appeal the chargeback. Meaning if you submit all the information you will receive your money back. If you have a no refund policy clearly posted on your site and you did deliver the item or service as advertised you will get your money back.


Yes I agree with formpay, this is the process of managing a chargeback.

What is most important is that the payment processor provide a balance risk or a fair risk for both buyers and sellers. Unlike paypal, whereby sellers always bear a much higher risk.
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Jeffknows



Joined: 18 Sep 2009
Posts: 1

Posted: Fri Sep 18, 2009 6:28 am    Post subject: Re: Merchant account with no chargebacks?  

I pretty much agree with what has been said here, simply put if you accept credit cards you will be putting yourself at risk with chargebacks.

The best way to avoid them is to utilize fraud tools and make sure your being careful if you sell high ticket items.

I have always had issues with chargebacks because people know they can abuse the system, especially if you don't sell "Tangible" otherwise known as "Shipped" items that can be easily tracked.

I have used PayPal, Money Bookers, Google Checkout along with several merchant accounts.

Overall I recommend Google Checkout for basic sales, but I use a company called Prosper Merchant Services (Prosperms.com) for most of my high ticket items.

They have a program that is a bit spendy but allows you to have a chargeback rate of 10% or less, much better than the 1% or less most merchant banks allow.

Obviously it doesn't apply if your not paying your chargeback fee's, but they have a pretty good system for winning chargebacks and avoiding some of them in the first place.

I would only really recommend it to people who have chargeback issues since it's pretty expensive to operate, but figured it was worth posting.

Money Bookers was ok as well but they still don't provide much for "Get Paid, Stay Paid" and at least for my company it took forever to get setup.
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DaLizardsLair



Joined: 16 Feb 2009
Posts: 3291

Posted: Fri Sep 18, 2009 1:53 pm    Post subject: Re: Merchant account with no chargebacks?  

diesel wrote (View Post): › docWrite("quote")Hello.

Is there a merchant account that has no charge-backs and has a "get paid and stay paid" policy?

NO!

And to top it off, they will pretty much fee you to death, especially in this current economic environment.
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sam40



Joined: 08 Oct 2009
Posts: 4

Posted: Thu Oct 08, 2009 6:03 am    Post subject: Re: Merchant account with no chargebacks?  

Chargebacks, unpleasant as they may be, are part and parcel of accepting credit card payments. More so if you are operating an online business. Know the steps to help you eliminate chargebacks and decrease the number of fraudulent orders.
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