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Power Sellers Unite
Bringing Buyers and Sellers Together
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elgato
Joined: 24 Feb 2005
Posts: 17241
Location: Texas
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| Posted: Fri Oct 27, 2006 10:22 am Post subject: Bad CS, Not Taobao, Reason for Ebay China's Problem |
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According to Shaun Rein of the China Market Research Group in a post on SeekingAlpha.com, the reason eBay is losing ground in China may have more to do with perceptions of poor customer service than its competitor TaoBao, an Alibaba company.
Respondents to a survey of young consumers did not like eBay's lack of a phone number that consumers could call when they had a problem. In addition, customers preferred TaoBao's Alipay payment system as well as the real-time haggling and bargaining on Taobao (unlike eBay, it allows buyers and sellers to contact each other directly).
However, respondents overwhelmingly felt that items auctioned on eBay were more likely to be real because eBay did a better job of "policing" the site. There's much more worth reading in the SeekingAlpha article, link follows.
more.. link to news article |
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nopaypal
Joined: 23 Feb 2006
Posts: 2008
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| Posted: Fri Oct 27, 2006 11:40 am Post subject: Re: Bad CS, Not Taobao, Reason for Ebay China's Problem |
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now, this article makes an inneresting point--overseas buyers really prefer F2F contact with sellers much more than americans do. if ebay doesnt unnerstand this basic concept, it's toast. period.
Quote: › docWrite("quote")unlike eBay, it allows buyers and sellers to contact each other directly
yeah, we cant have any of that going on!
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