Power Sellers Unite

justgreat · Joined: 09 Dec 2006 Posts: 752

Hello, I sold a bunch of stuff on Yahoo to one woman. Has a good record of +4 for paying. I sent this customer a pay pal bill. It said paid on Pay Pal. I look and no money was put in my account nor was I sent an email. So I look and click around on Pay Pal and it says status: denied. Now this customer, has paid someone on the 15th, but my sale was before that. I don't know how to handle this. I wrote to the customer. No word. I told her the payment had been denied. I never seen anything like this. I contacted Pay Pal with no response yet.

I wanted to know should I wait or terminate the sale? I have not sent the merchandise, and will not till this mess is cleared. But is this sale waiting to clear? Is the credit card being denied? I don't know what to do. Im thinking of terminating the whole thing and relisting. Any ideas?
thank you

ASLANstore · Joined: 20 Apr 2006 Posts: 704 Location: MidWest

If I were in your shoes (and I HAVE been in your shoes before), I would wait... but send another email to the customer explaining your reason.

re-listing right away will just annoy the customer if it turns out this whole thing was just something stupid on PayPal's part - and you will be wide open to a negative feedback.

I'd send an email saying something like:
"just letting you know that for some reason, PayPal has denied your payment. Please communicate with me regarding this matter by 12/22/06, otherwise I will just consider the transaction void and relist the item. However, if I hear back from you we can certainly resolve and continue, as I'm sure this issue with PayPal is something you'd like to remedy."

Marty

justgreat · Joined: 09 Dec 2006 Posts: 752

Ok, I love the letter. Ill copy and past. I sent something like that 2 days ago. Humm.mm. . . Ill just shorten the length to say the 19th. Ill keep you updated. Thanks so much.

ASLANstore · Joined: 20 Apr 2006 Posts: 704 Location: MidWest

whoa... wait just a minute - copy and paste!? I didn't give you any intellectual rights! I need a royalty....

of course I'm kidding - cut and paste away! You're also probably right to change the date - I was being generous with the 22nd

Marty

justgreat · Joined: 09 Dec 2006 Posts: 752

LOL, I get upset and come off too tough. Yours was great. Thanks, I did just as you said. No, the 22nd would be perfect, but I was thinking I sent something like that 2 days ago. So Im thinking Im going on some time here. LOL I hope to sell these items. But I wish people would just talk; Lord knows they communicate just fine to complain.
Wish me luck and happy holidays.

nopaypal · Joined: 23 Feb 2006 Posts: 2008

Quote: › docWrite("quote")will just annoy the customer if it turns out this whole thing was just something stupid on PayPal's part
IF???

:lol:

ASLANstore · Joined: 20 Apr 2006 Posts: 704 Location: MidWest

LOL NPP - I sometimes wonder if you got some hi-tech software that alerts you via Instant Messenger everytime there is a topic about your favorite company (PayPal) on the net!

I was very careful to say "if" lmao

you and I both are waiting for the day google Checkout is free of bugs (so far 8 out of 10 of my "invoices" were buggy for customers)

Marty

nopaypal · Joined: 23 Feb 2006 Posts: 2008

Quote: › docWrite("quote")I sometimes wonder if you got some hi-tech software that alerts you via Instant Messenger everytime there is a topic about your favorite company (PayPal) on the net!
ROFLMAO!

nah...i just wait fer my blood pressure to go up & then check the msg boards...
:lol: :wink:

Quote: › docWrite("quote")you and I both are waiting for the day google Checkout is free of bugs (so far 8 out of 10 of my "invoices" were buggy for customers)
wow! no wonder it's still free!
:shock:

justgreat · Joined: 09 Dec 2006 Posts: 752

I use the Google on Ecrater. I LOVE it. I did have some problems. I wish they made it easier to sign up. I apparently didn't have a little box somewhere hidden, checked, to get winning emails. I had 5 offers on a book! I had one book! So Ecrater was very helpful and helped me out. They had to help me 2 times. So far so good. LOL
I had a complaint with Pay Pal, I was NOT getting confirmation emails. Their response, "it happens." So now I don't trust it and go in and look every day. Brother.
Its nice the google will be free another year too.

ASLANstore · Joined: 20 Apr 2006 Posts: 704 Location: MidWest

justgreat wrote (View Post): › docWrite("quote")
I apparently didn't have a little box somewhere hidden, checked, to get winning emails. I had 5 offers on a book! I had one book!

I've had sales on BluJay and not on eCrater, but have been there just as long - I wonder if I have the same little box unchecked... where can I find that "little box"?

Marty

justgreat · Joined: 09 Dec 2006 Posts: 752

Now go under google; sign into your account go under settings the tab at the top. Then click preferences on the left you will see this:

Order processing

When I receive a new order... Automatically authorize the buyer's credit card for the full amount of the order.

Automatically authorize and charge the buyer's credit card.

Email me each time I receive an order, cancellation or other transaction.

Now make sure the When I receive a new order. . . . is checked. And then the Email me each time I receive an order is checked. Those two little boxes. I didn't even know about this box. Thats why I got no emails.

justgreat · Joined: 09 Dec 2006 Posts: 752

Under intergration they gave me this at Ecrater:

https://www.ecrater.com/google/response-handler.php

this should go in that box. Called API callback URL.

treasureseekerscove · Posted: Mon Dec 18, 2006 7:16 am Post subject:

"I sent this customer a pay pal bill. It said paid on Pay Pal. I look and no money was put in my account nor was I sent an email. So I look and click around on Pay Pal and it says status: denied."

I had that very exact same thing happen to me last week. I ALMOST shipped the item out because on the overview page it said PAID. BUT what stopped me was the fact that there was $0.00 fee.
??????????????????

I called PayPal and this is what happened.

I sent a PayPal invoice.
Buyer PAID invoice by using a credit card.
PayPal submitted the amount to the credit card.
CREDIT CARD DENIED PAYMENT for whatever reason out of their many they have.

SO...............THIS IS NOT A PAYPAL PROBLEM.
This is a BUYER problem with a CREDIT CARD problem. Either the buyer is overlimit, gave a false CC #, etc.

I've emailed my buyer and haven't received a response to date. This week is thime to start the Non paying bidder process.

justgreat · Joined: 09 Dec 2006 Posts: 752

Thank you for telling me this. Because that is what confused me. It said PAID. I thought I better ship. Then I noticed no fees also. I got on the phone but the wait was killing me and I hung up.

Yes, its very confusing. It should not say Paid. It also says Paid on the front of your billing area. Not right.

I also noticed another bill said Paid and no fees. But when I looked into the account history deeper it showed fees taken out and it was paid.
I hope everyone is careful. Something is not right.