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#1:  eBay Announces More Changes Impacting Sellers in September Author: elgato,  Post Posted: Tue Jul 13, 2010 11:13 am

eBay will announce changes later today in its third roll-out of seller updates for 2010, calling it "Seller Release 3." Most changes will launch between September 7 and September 13, and eBay said it was the final seller update of the year. eBay will make certain media and electronics categories free for sellers to list in during the holiday selling season, but is requiring that they use its product catalog to list. The three categories are iPod & MP3 Players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray.

eBay is making changes to its Unpaid Item process and will allow sellers to create lists of preferred customers who will be excluded from Unpaid Item Assistant. Sellers will be able to exclude specific transactions from Unpaid Item Assistant.

eBay is running a test in which it has moved the "Ask a question" link further down the item page for about one quarter of buyers, and expects to launch it to all buyers by the end of the year. eBay will also allow sellers to prevent blocked buyers from contacting them.

more.. link to news article

#2:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: elliemay,  Post Posted: Tue Jul 13, 2010 1:39 pm

Believe it or not there are a couple of things in this new roll out that I like.

Blocked bidders will no longer be able to use "ask seller a question". This will stop the endless "why am I blocked?" and "unblock me now, I have 100% positive feedback!". I do like this change a lot.

I'm not sure how the "bulk-edit" feature will work but it sounds promising.

This one is also a good one:

Sellers will be able to exclude domestic locations outside the continental US - Alaska and Hawaii, US Protectorates, and APO/FPO addresses by adding them to their exclusion list, or will be able to display special shipping rates for those locations.


So a couple of positive moves. Not really much when you look at the big picture. But I'll take em!

#3:   Author: hotandvintage,  Post Posted: Tue Jul 13, 2010 10:28 pm

eBay is making changes to its Unpaid Item process and will allow sellers to create lists of preferred customers who will be excluded from Unpaid Item Assistant. Sellers will be able to exclude specific transactions from Unpaid Item Assistant.

Just don't get the purpose of that? I suppose they could add all their alias accounts used to clean up their feedback, as they don't need the NPB process for those or the accounts they use to shill.

eBay will also allow sellers to prevent blocked buyers from contacting them. "If you've already blocked certain buyers from purchasing your items, with a new option coming in early August, you can also prevent them from contacting you from the Automated Answers page."

I suppose then the buyer will know to use a friends account, rather than getting their second or third accounts on the same address kicked, if they were already blocked from bidding.

but if a buyer opens a case through the eBay Resolutions or PayPal Buyer Protection the case will be considered along with DSRs in evaluating seller performance.

I see they are still not stopping the ebay/paypal resolution, which is supposed to be becoming the preferred choice of competitive attackers, along with the DSRs.

I also heard a rather interesting scam aided by ebay, the other day using ebay reselution and combined items, as the items separate into two during an ebay resolution and the whole of the combined payment payed back is only included for the first item. Ebay is allowing the buyer to demand a second lot of money from the second item and then they or ignoring the sellers explanation that both items have been paid, finally saying their decision is final so you either pay ebay or loose your account.

#4:   Author: hotandvintage,  Post Posted: Sun Jul 18, 2010 8:46 am

eBay is making changes to its Unpaid Item process and will allow sellers to create lists of preferred customers who will be excluded from Unpaid Item Assistant. Sellers will be able to exclude specific transactions from Unpaid Item Assistant.

anyone figured what that change is for yet?

#5:   Author: watnext,  Post Posted: Sun Jul 18, 2010 10:11 am

Guess that means they can pay if & when they want to...

Must make sense to some MBA in San Jose, I guess?

OR

Maybe they'll just figure out what it means after they implement it!

#6:   Author: elgato,  Post Posted: Sun Jul 18, 2010 10:50 am

hotandvintage wrote (View Post): › eBay is making changes to its Unpaid Item process and will allow sellers to create lists of preferred customers who will be excluded from Unpaid Item Assistant. Sellers will be able to exclude specific transactions from Unpaid Item Assistant.

anyone figured what that change is for yet?


The way I see this, is ebay is allowing sellers to create a "favored buyers" list, kind of like a buyer/user/browser at ebay has their "favorite sellers" list.
I personally have about 12 sellers on my "favorites" list. It's people I've dealt with in the past and enjoyed their service.

#7:   Author: hotandvintage,  Post Posted: Sun Jul 18, 2010 1:58 pm

elgato wrote (View Post): ›
hotandvintage wrote (View Post): › eBay is making changes to its Unpaid Item process and will allow sellers to create lists of preferred customers who will be excluded from Unpaid Item Assistant. Sellers will be able to exclude specific transactions from Unpaid Item Assistant.

anyone figured what that change is for yet?


The way I see this, is ebay is allowing sellers to create a "favored buyers" list, kind of like a buyer/user/browser at ebay has their "favorite sellers" list.
I personally have about 12 sellers on my "favorites" list. It's people I've dealt with in the past and enjoyed their service.


And you would leave ebay the fees if they decided for what ever reason they don't need the item.

The only winner in that other than what I mentioned above is ebay, as how would you get your fees back if something goes wrong, and we all know things can go wrong even the best buyers have the chance of things changing in their lives.

Do they request to be on a sellers list, or does the seller make it a form of look what great thing I have done for you marketing tool.
And then another buyer hears about it and takes the hump because they did not get the offer.

I don't know, I still don't see the benefit of that option.
Maybe they will try and explain its purpose when they figure it out, as watnext says above.

#8:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: elpereles,  Post Posted: Sun Jul 18, 2010 11:18 pm

Already a lot of sellers exclude Hawaii, Alaska, US Protectorates, etc from their domestic shipping. Some of them even send to that areas, but don't specify it anywhere.

It is interesting what is said "special shipping rates". A lot of sellers in eBay send things by Flat Rate Boxes. I have a seller who ask my $30 for S&H. I said at 1rst no problem. I don't the weight of the items. A week later I received it in a Medium Flat Rate Box (cost $10.70 retail and $10.20 online). No bubbles, peanuts or recycle newspaper to protect the items. Wink

hotandvintage, you are correct. Nice upgrade for shill bidders.

I discovered this week that the "NPB process" is no more in eBay. I got a non-payer buyer from my 1rst round in the 2nd promo. The buyer (International) know how much he will need to paid for S&H because you can find it in the S&H calculator. After some days of waiting he send me a message saying that he will no paid because S&H was too much. Rolling Eyes

I was ready to send to "NPB Process" because I will not paid fees for something I don't get paid. Then I found "Cancel Transaction". eBay credit the fee like the "NPB Process". You only need buyer to agreed. Rolling Eyes

The problem is that I believe you can send Feedback. Now I understand why "shill bidders" are taking things so easy in eBay. Wink

WTF!? eBay will sell Insurance? Rolling Eyes

#9:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: quicksrt,  Post Posted: Mon Jul 19, 2010 2:34 am

What I don't understand is why ebay writes these change of rules notices and they do in such a way as to be hostile towards sellers.

Just the way this reads to me "More Changes Impacting Sellers in September" send a message that changes are coming and they might rock your damn business very hard. The word "Impacting" reminds me of really bad head on collision, that is what I see when I read that word.

And knowing just how po'd sellers are by reading everything in the news articles and then the responses often found just below those articles says that the online world of ebay sellers are very very po'd.

So if I was in charge of seller relations (if such a position even exists) or public relations at ebay I would never use those words to a very upset market, on a very declining business model.

The statement reads like a hostile enemy warning attack. They know changes have damaged their site and reputation, and "impacts" are something that happens to you when you are successfully attacked.

So why continue to use wording that inflames people? Is it just me of do these words enrage you as well?

Why not call it "new improvements that help sellers complete transactions"? Call it anything but "Changes & Impacts" because those words offend sellers who have seen their business' crumble under being impacted by changes.

Last edited by quicksrt on Mon Jul 19, 2010 5:44 pm; edited 1 time in total

#10:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: Peniwize The Clown,  Post Posted: Mon Jul 19, 2010 10:42 am

quicksrt wrote (View Post): › What I don't understand is why ebay writes these change of rules notices and they do in such a way as to be hostile towards sellers.

Just the way this reads to me "More Changes Impacting Sellers in September" send s message that changes are coming and they might rock your damn business very hard. The word "Impacting" reminds me of really bad head on collision, that is what I see when I read that word.

And know just how po'd sellers are by reading everything in the news articles and then the responses often found just below those articles says that the online world of ebay sellers are very very po'd.

So if I was in charge of seller relations (if such a position even exists) or public relations at ebay I would never use those words to a very upset market, on a very declining business model.

The statement reads like a hostile enemy warning attack. They know changes have damaged their site and reputation, and "impacts" are something that happens to you when you are successfully attacked.

So why continue to use wording that inflames people? Is it just me of do these words enrage you as well?

Why not call it "new improvements that help sellers complete transactions"? Call it anything but "Changes & Impacts" because those words offend sellers who have seen their business' crumble under being impacted by changes.


Let's be honest here, eBay WANTS to impact sellers business! eBay WANTS to make it harder for sellers to do business with them. While somethings may accidentally benefit sellers, it really is just trying to minimize the growing mounds of seller complaints that eBay is now having to deal with. My Blocked Bidder list is HUGE!! But that doesn't stop those few annoying people who are just out to screw with you, all they have to do is use one of their multiple accounts, or change their eBay ID. The blocked bidder list is not for USER but only USER ID.

eBay just keeps convincing me that they want me to go away! Despite the hundreds of dollars I spend with them per month.

#11:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: Jerryb,  Post Posted: Mon Jul 19, 2010 10:51 am

very nice post Quicksrt. I agree totally 100%


Fear is what ebay is all about for the past 4 years. Create fear in the sellers that depend on Ebay. certainly a decision made at all levels of ebay.

But, when you fear something eventually you avoid it. you look to replace it. slowly perhaps but in time ... and sellers have very good memories. every time you are caused to fear something a mental connection of a negative nature is created. when the point comes... and it will.. that the sellers have a true option to pick between ebay and another site.. the memories will return. the fear will be re-experienced with a reply of hate for ebay. Ebay clearly thinks they are beyound the bounds of the sellers wrath.. perhaps now yes... but soon, i assume karma will fall on them. It always does.

A classic example is the sellers dashboard. I got my monthly call from ebay recently and when told about the merits of the dashboard i simply replied i had never been there and would not go there unless absolute necessary as ebay created it for one reason.. to screw my day up and keep me in line by creating fear. I would rename it the Ebay boggieman dash board. Smile

#12:   Author: hotandvintage,  Post Posted: Mon Jul 19, 2010 11:45 am

Possibly better naming it the ebay dashed board or your dashed. Either way it is the place you go to see the damage done to you. I would love to know the reason it is so much use, as is that not the place to check out the damage done by feedback and DSRs, that you have no idea what they were left for in most cases, as you have no idea who left them.
So other than an indicator to start buying your own goods and cleaning up the problems, what use is it, as how can you fix what you can't see.

Totally agree with the posts above, as I would not be surprised with the ebay mentality to do that to their users on purpose.

#13:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: thegolfingdolphin,  Post Posted: Mon Jul 19, 2010 4:47 pm

Here is a new bit of info That I just came across.

As I was listing a few items through the third party listing tool Auctionsplash. I was given an option to list a fixed price item for 30, 60, 90 and 120 days. Now I list regularly with this tool, in fact I listed a lot of items yesterday, and did not have these options.

It sure looks like Ebay maybe ready to announce a longer fixed price time frame. Auctionsplaush will update the program from time to time, as it is installed on my hard-drive. Sure enough this morning it did an update, so this is something new that Auctionsplash has prepared there program to comply with changes about to take place.

#14:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: quicksrt,  Post Posted: Mon Jul 19, 2010 5:43 pm

Jerryb wrote (View Post): › Fear is what ebay is all about for the past 4 years. Create fear in the sellers that depend on Ebay. certainly a decision made at all levels of ebay.

.. to screw my day up and keep me in line by creating fear. I would rename it the Ebay boggieman dash board. Smile


This is such a weird company strategy, one I almost do not believe, yet I know to be fact.

But you are right. Even the wording in a message that was sent a few months back, it said "Find Out Where You Stand" this was in regards to how DSRs and other ratings things can ruin you.

But "Find out where you stand" is what you might hear from a HR manager's tone when being called into the office to discuss an issue you had at work, one that was not good.

Like find out the outcome, fired, or simply suspended, or a warning. But if someone else has to tell you "where you stand" because you do not really know, then you really are 1) in the dark, and 2) likely in pretty big trouble.

So here is the problem, I am living knowing the job market is really bad, sales are down, money is tighter than ever. I can't handle any more paranoia, or threats or being pushed down, or shoved out.

Over at amazon, they are very straight forward. I just signed up 6 weeks ago and everything went smooth as silk. No threatening wording or fear at all. And the money is rolling in. I did get three "Do Not Send" messages that say basically that buyer's credit card info is not up to date, and billing did not go through. So I did not get an NPB at end of item. Amazon is working on getting the funds cleared, but I am not to fear anything, I am to take a sweet nap after lunch, and funds will likely be cleared soon.

There is a different tone at amazon, one that ebay just never figured out. They are flea market vendors, and amazon is the nice mall on the nicer end of town.

#15:  Re: eBay Announces More Changes Impacting Sellers in Septemb Author: TotalGarbage,  Post Posted: Wed Jul 21, 2010 8:24 pm

Has there been any positive news toward sellers in the last 2 years? If so, name them.

Or am I just crazy that Evil-Bay wants just a very select seller?
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